Transcrible

Support

Get help with Transcrible. Most issues can be resolved by checking the topics below.

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Still need help?

Contact support and expect a reply within 24 hours.

[email protected]

Common Issues

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Microphone permission denied
Can't record because microphone access is blocked.
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Transcrible needs microphone access to record voice notes. If you denied permission:

  1. Open the Settings app on your iPhone.
  2. Scroll down and tap “Transcrible”.
  3. Enable the Microphone toggle.
  4. Return to Transcrible and try recording again.
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Transcription not working
Recording succeeds but the transcript is empty or inaccurate.
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If transcription isn’t working correctly:

  • Check your internet connection if you are using Apple speech recognition.
  • Ensure the selected transcription language matches the language you’re speaking.
  • Try downloading a Whisper model for offline transcription.
  • Speak clearly and minimize background noise.
  • If using Whisper, confirm the model download completed successfully.
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Whisper model download failed
Language model download stops, stalls, or reports an error.
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If a Whisper model won’t download:

  • Use a stable Wi-Fi connection since models are large files.
  • Check that your device has enough free storage.
  • Pause and resume the download if the app offers that state.
  • Restart the app and try the download again.
  • Model files are hosted by Hugging Face, so temporary availability issues can happen upstream.
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Cloud features not working
Summary or transcript-improvement requests fail.
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If cloud improvement features aren’t working:

  • Verify that you have an active internet connection.
  • Check that cloud improvement is enabled in the app settings.
  • Ensure the transcript is not empty before requesting refinement.
  • Try again in a few moments in case the service is temporarily unavailable.
  • If the issue persists, contact support with the behavior you’re seeing.